There’s a whole lot more to quality service than providing great products on time.
Service quality is the most important factor for IC Copiers, our staff are not only getting things done as soon as possible but also listen to our customer’s needs. You can be rest assured that we will deliver on time, every time for all your servicing requirements.
As a customer focused business we aim to keep our customer’s downtime to an absolute minimum and help you to save time, money, space and energy with all of the photocopiers we offer.
We pride ourselves on being able to offer a friendly, local service but our network of expert engineers can support systems through the UK.
Car Stock
All our engineers carry full car stock that are constantly replenished. This ensures that when an engineer arrives on site to rectify any issues, he has the parts with him to eliminate downtime and fix the fault instantly, ensuring we maintain our 98% first time fix rate.
Remote Help
IC Copiers are aware that time is of the essence, our experienced engineers are able to help you on the phone or by remote control of your PC. Within the last 3 years we solved 80% of problems by remote help without delay.
Dedicated Service System
Our service system allows us to quickly and easily schedule our time and resource with the capability to link directly to all our engineers hand held devices. This gives everyone in the service department a full history of all our systems and in return, ensures we have all the tools to instantly diagnose and rectify any issues.